FAQ

Hey! It doesn't look the same as the website! What's up with that?!

Because we (me, myself and I) create, cut and package each bar by hand in small batches you may see variations in the finished product that in no way changes the quality.

 

How long will my order take to arrive? 

Orders are usually processed within 3-5 business days and shipping time depends on your location and the method of shipment you select when you order.

 

Is local pick up available?

It sure is! If you're local to KW you can select the local pick up option at check out to have your shipping charges deducted. Once your order is complete you'll receive an email with the pick up details.

 

Can you send directly to the recipient on my behalf?

Absolutely! Just make sure to leave a note in the special instructions to seller section at check out. 

Do you do custom orders?

We LOVE custom orders! Wedding, baby shower, bridal shower, birthday favours, you name it! Feel free to fill out a contact form with any questions about pricing, timing and quantities as it varies for each order.

 

How do I order wholesale?

Have questions on becoming a wholesale client? Please send us an email at thompsonsoapco@gmail.com or fill out the CONTACT US form. We would love to work with you!